Frequently Asked Questions

Frequently Asked Questions

How do I purchase tickets?

Advance tickets can only be purchased through the Granada Theater website.

If you are having trouble checking out, please send an email to boxoffice@thegranadatheatre.com.

(DO NOT purchase tickets from any other website or retailer!)

Tickets can also be purchased at the door on the day of the show,

assuming the show is not sold out.

Everyone must have a ticket to enter the show.

What is your refund and exchange policy?

All sales are final. No refunds will be given unless the event has been

canceled or postponed. If a show is canceled, refunds will process

automatically 7 - 10 days after notice of cancellation. If the event is

postponed, you can request a refund by emailing

Otherwise, your tickets will be honored for the rescheduled date.

If an event is not rescheduled within 90 days,

refunds will be processed automatically.

Can I purchase tickets at the door?

Yes. If the event has not already sold out, tickets will be available to

purchase at the door. Tickets purchased at the door must be paid

via credit card or with exact change.

Do you serve alcohol?

Yes. In addition to our fully stocked theater bar, Humphrey's Bar

is also accessible through our lobby.

Do you sell food?

We have snacks such as candy, chips, popcorn, etc.,

but we do not currently serve hot foods/meals.

About the Granada Theater?

Located at: 108 N 9th Street Mount Vernon, Illinois 62864

Telephone Number: (618) 315-6100